When the installer disappears

Install day is not the finish line. If monitoring is dead, leaks appeared, or production flatlined, you still have paths, OEM warranties, AHJ records, and independent electricians for safety issues.

Safety first

Burning smell, arcing, water in the main panel, or repeated ground faults: treat as urgent electrical, call a licensed pro. GridReady is educational, not emergency dispatch.

Paper trail to gather

• Contract and change orders
• Permit and inspection sign-off
• Inverter/gateway login and error screenshots
• Photos of equipment labels

Read next

Installer disappeared? What to do next for a longer checklist with escalation ideas.

How we work with partners (and how we don’t) is on methodology.